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Sheraton vistana villages at Orlando Complaint - Worst service EVER
Sheraton vistana villages at Orlando Complaint

Sheraton vistana villages at Orlando Complaint

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Worst service EVER


I had a really bad experience at this hotel. We got there on april 8th, 2015, at 10:30 pm after driving 4,5 hours from Miami with my human and and 2 kids. We had requested a single bedroom suite with a sofa bed. Dieta of all, the sofá bed was not ready and the mattress cover was dirty with lots of other people's hair tangled into its material. When I unfolded the sheets to make the bed there was a shoe print on one of them. I called guest serví es to request a new pair of sheets and a blanket because there were only the sheets. They to ok more than 1,5h to bring them after having to call back 3 times, so I ended up going to sleep sometime past 12, tienes and cranky. Since my Kids complained about the mattress springs, I went to the front desk to request a rolling bed the next night, which they said they would send right away. I called back after an hour, they said it was on it's way. I called back after 2 hours, again at midnight, and they said the delivery guy said he knocked on my door and no doy answered, so he had left. I got mad and told them they had done the same thing to me twice, and they apologized and said I had to wait. I finally got the bed 3 hours later, at 1am. I said I wanted to speak to the Manager the next day and am still waiting for her call.


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